I was unable to access any kind of microphone or line volume contols through the control panel, nor was able to add the microphone volume controls for the playback through the properties option on the volume control panel. I did not want to record my voice, I wanted the ability to make phone calls, specifically for when I was on hold or long phone calls (as with Dell Tech Support). The microphone was not defective as it worked with the voice recorder and passed all the hardware tests. I called Dell Tech Support as the computer was still under warranty, and performed numerous diagnostics, etc. One problem was the external microphone I bought did not work for voice playback and more specifically Microsoft Dialer. I had an Inspiron 5160 that had numerous problems.
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